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Tree Peaks Privacy Policy

1. Introduction

 

At Tree Peaks Logs, part of Tree Peaks Ltd., we are committed to protecting and respecting your privacy.

 

This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and place an order with us.

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By using our website, you agree to the collection and use of your personal data in accordance with this policy.

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2. Information We Collect

 

When you visit our website or place an order, we may collect the following types of information:

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2.1 Personal Information

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  • Name

  • Address (billing and delivery)

  • Email address

  • Phone number

  • Payment details (processed securely by third-party payment providers)

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2.2 Non-Personal Information

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  • IP address

  • Browser type and version

  • Pages visited on our website

  • Time and date of visit

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3. How We Use Your Information

 

We collect your information to:

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  • Process and fulfil your orders (including delivery and customer support)

  • Send order confirmations and updates

  • Respond to enquiries and customer service requests

  • Improve our website and services

  • Send promotional offers and updates (only if you have opted in)

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4. How We Store & Protect Your Data

 

We take appropriate technical and organisational measures to keep your personal data secure. Your information is stored on secure servers, and any payment details are processed through trusted third-party payment providers to ensure security.

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5. Sharing Your Information

 

We do not sell, trade, or rent your personal data. However, we may share your information with:

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  • Delivery partners to fulfil your order.

  • Payment processors for secure transactions.

  • Legal authorities if required by law.

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6. Cookies & Tracking Technologies

 

We use cookies to enhance your browsing experience and improve our website. You can modify your browser settings to refuse cookies, but this may affect website functionality.

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7. Your Rights

 

You have the right to:

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  • Access the personal data we hold about you.

  • Request corrections to inaccurate or incomplete data.

  • Request deletion of your personal data (where applicable).

  • Opt-out of marketing communications at any time.

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To exercise your rights, please contact us at info@treepeakslogs.co.uk

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8. Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.

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9. Contact Us

 

If you have any questions about our Privacy Policy or how we handle your data, please get in touch

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