Tree Peaks Returns & Refunds

1. Introduction

 

At Tree Peaks Logs, we take pride in supplying high-quality firewood, kindling, wood chips, and mulch. If you experience an issue with your order, please review our Returns & Refund Policy below.

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2. Returns Policy

 

Due to the nature of our products, we do not accept returns unless the goods are:

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• Incorrect – You received the wrong product.

• Damaged or faulty – Your order arrived in poor condition and is unusable.

 

If you experience any of the above issues, you must contact us within 24 hours of delivery with photographic evidence of the problem.

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Non-Returnable Items

 

We cannot accept returns for:

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• Change of mind after delivery.

• Incorrect orders due to customer error.

• Partially used firewood, kindling, wood chips, or mulch.

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3. Refund Policy

 

Once we have reviewed your case, we may offer one of the following solutions:

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• A full or partial refund – If the product is faulty or incorrect.

• A replacement – If the product is damaged or unusable upon arrival.

 

Refunds will be processed within 5-7 business days using the original payment method.

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4. Cancellations

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• Orders can be cancelled up to 10:00 PM on Thursday before the scheduled Friday delivery.

• If an order is cancelled after this time, we cannot offer a refund as the goods will have already been prepared for delivery.

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5. Contact Us

 

If you need to report a faulty, damaged, or incorrect order, please contact us as soon as possible:

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We aim to resolve any issues quickly and fairly to ensure customer satisfaction.