Tree Peaks Terms & Conditions

1. Introduction

Welcome to Tree Peaks Logs, part of Tree Peaks Ltd. By placing an order with us, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

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2. Ordering & Payment

Our minimum order value is £80.

Payment must be made in full at the time of ordering via our website or by phone.

Orders are subject to availability, and we reserve the right to refuse or cancel any order.

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3. Delivery

We offer FREE local delivery on all orders over £80.

We deliver every Friday between 07:30 AM – 8:30 PM within our local delivery area (approximately a 25km radius from Low Bentham).

Orders must be placed by Thursday at 10:00 PM to be included in that week's delivery.

Deliveries are scheduled based on the most efficient route, and we will confirm your time slot in advance.

If no one is available to receive the order, please provide clear instructions at checkout for a safe drop-off location.

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Access & Drop-Off

Our drivers require clear and safe access to the delivery location.

We can move bulk bags up to 2 metres from the drop-off point but do not provide a stacking or unbagging service.

If we are unable to complete the delivery due to restricted access or an unsafe drop-off point, we may have to rearrange delivery, which could incur a redelivery charge.

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4. Collection

Orders cannot be collected from us.​

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5. Product Information & Quality

All our firewood, kindling, wood chips, and mulch are sustainably sourced and naturally dried.

As wood is a natural product, variations in size, colour, and moisture content may occur.

We make every effort to ensure the quality of our products, but if you have any concerns, please contact us.

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6. Returns & Refunds

Due to the nature of our products, we do not accept returns unless the goods are faulty or incorrect.

If you receive a damaged or incorrect order, please notify us within 24 hours of delivery with photographic evidence.

Refunds or replacements will be issued at our discretion.

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7. Liability

Tree Peaks Logs is not responsible for any damage or injury resulting from the use or storage of our products.

We do not accept liability for delays due to unforeseen circumstances (e.g., weather conditions, road closures).

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8. Amendments to Terms & Conditions

We reserve the right to update these Terms & Conditions at any time. Please check this page regularly for any changes.

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9. Contact Us

If you have any questions about these Terms & Conditions, please get in touch.